Customer Service Representative - Muharraq

Requirements:

• • Qualifications:
• • Education:
  
  - High school diploma or equivalent.
• • Skills:
  
  - Excellent communication skills in written and verbal English.
  
  - Strong interpersonal skills with the ability to build rapport and trust with customers.
  
  - Proficiency in using customer service software and tools, such as CRM systems and communication platforms.
  
  - Ability to multitask, prioritize, and work efficiently in a remote, fast-paced environment.
• • Experience:
  
  - Previous experience in customer service, call center, or related roles is preferred but not required.
  
  - Familiarity with remote work tools and communication platforms is advantageous.
• • Attributes:
  
  - Empathetic and patient demeanor with a genuine desire to help customers.
  
  - Strong problem-solving skills and ability to think quickly on your feet.
  
  - Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

Responsibilities:

• • Responsibilities:
  
  - Customer Assistance:
  
  - Respond promptly to customer inquiries via phone, email, chat, or social media platforms with professionalism and empathy.
  
  - Provide accurate information about products, services, pricing, and promotions to assist customers in making informed decisions.
  
  - Resolve customer complaints, concerns, and issues efficiently, aiming for first-call resolution whenever possible.
  
  - Order Management:
  
  - Process customer orders, including order entry, tracking, and updates, ensuring accuracy and adherence to timelines.
  
  - Coordinate with logistics and fulfillment teams to ensure smooth order processing and timely delivery.
  
  - Issue Resolution:
  
  - Investigate and troubleshoot customer problems, including delivery delays, product defects, billing discrepancies, and payment issues.
  
  - Document customer interactions, including details of inquiries, complaints, and resolutions, accurately in the CRM system.